NSW Trading Fair has issued a warning to the consumers in dealing with three online electronic stores; Android Enjoyed, Klukkur and Camera Sky. All three online platforms – Android Enjoyed, Klukkur and Camera Sky come under Digital Skies Group Pty Ltd. Camera Sky was dealing in various kinds of smartphones, cameras, watches and tablets.
NSW Trading Fair is a division of New South Wales State Governments’ Department of Finance, Service and Innovation in Australia. With a focus on creating a fair, equitable and safe marketplace hence protecting consumers as well as tradespeople. But what is wrong with Camera Sky and is it really a scam?
The online electronic store Camera Sky has received various complaints which fall under Australian Consumer Law offences. Many problems with the quality of products, acceptance of payment and goods not being delivered at all and unsuitable goods especially for the Australian market have been reported.
Various online consumer discussion forums are filled with negative review and multiple complaints. Being only-online businesses and having no physical presence in Australia it is very difficult to solve consumer complaints as stated by the consumers themselves. When they try to make contact with CameraSky they are often unsatisfied with the response.
Mostly their numbers will not work, emails will bounce, chat line is never active. There is absolutely no one to answer your queries. With its Facebook page stating that it’s a local business, it is not the case. Even the Department of Finance, Service and Innovation were not able to get hold of any physical address of Camera Sky.
Many consumers have received locked phones which were not capable of running in any Australian network. Many have placed an order which was not delivered at all and there has been no refund till now.
When the product was not delivered even after a few months some of the customers were asked to re-order the same product through the refund process of the initial order only was not initiated. In various cases even after taking orders and receiving payments when Camera Sky failed to deliver the products it simply informed its consumers that the particular order was out of stock and again they will have to re-order the same.
Most of the complaints against Camera Sky are related to them not responding and non-payment of refund. Being very in-active when communicating with its consumers the response a few of them received from Camera Sky has never been appropriate. Even after months of wait for their products to get delivered Camera Sky was very inefficient in responding to their whereabouts to its consumers.
Its Website states that “With all three businesses based online, Digital Skies Group Pty Ltd has no physical operational address in Australia, despite listing a location in a large shopping mall on all three websites.”
You can also find a Facebook page entirely dedicated to warning people against making a purchase from Camera Sky and falling for their ill practices.
NSW has encouraged the consumer to contact them if they have faced such issues in dealing with Camera Sky.
Having an extremely great online presence with really good SEO this company Camera Sky looks very legitimate.
Camerasky Refund Policy
If you are dealing with something very similar to the problems stated above or your refund process has not been initiated yet you can contact Milkyway Distribution Ltd coming under the umbrella of Dogma enterprise limited brand, this Milkyway Distriction Ltd is the actual trading company of all three – Android Enjoyed, Klukker and Camera Sky. And to make a consumer complaint with the Hong Kong consumer council which is a replica of Fair Trading in Hong Kong and works primarily for equitable and fair business practices and consumer safety.
Please do not trust any online platforms like Camera Sky. Before spending your hard earned money do check other customer’s feedback and reviews. Go through the website meticulously and ensure that what you’re dealing with is very legitimate.